Terms of Service

1. Services

We provide digital marketing and consulting services focused on advertising, lead generation, and AI-enabled automation systems. Service specifics, pricing, delivery timelines, and scope are agreed in writing prior to engagement and may vary depending on the nature of the work.

Unless explicitly stated in a separate signed written agreement, we do not guarantee specific business results, including but not limited to revenue, leads, appointments, patients, return on investment, or profitability.

2. Third-Party Dependencies & Onboarding Conditions

Certain services we provide rely on access to, approval from, or functionality of third-party platforms, tools, or service providers that are not owned, operated, or controlled by us.

These may include, but are not limited to, advertising platforms, customer relationship management systems, communication or messaging providers, verification services, payment processors, and related infrastructure.

We are not responsible or liable for delays, interruptions, limitations, or failures in service delivery or onboarding that result from:

• account reviews, approval processes, or restrictions imposed by third-party platforms
• platform outages, technical issues, policy changes, or compliance requirements
• delays caused by third-party verification, identity checks, or regulatory processes
• missing, incomplete, or delayed access, credentials, or information provided by the client

Any timelines, launch dates, or delivery estimates communicated are best-effort estimates only and are contingent upon timely third-party approvals and the availability of required systems and information.

Such delays do not constitute a breach of contract and do not entitle the client to refunds, service credits, compensation, or free additional service time, unless otherwise explicitly agreed in writing.

3. Payment & Billing

All payments are processed securely through trusted third-party payment providers in accordance with applicable data protection and payment security standards.

Recurring services are billed monthly unless otherwise agreed. One-time setup or onboarding fees may apply depending on the service structure. All prices are stated exclusive of VAT unless explicitly noted otherwise.

All invoices must be paid in the currency stated on the invoice. Any transfer fees, conversion fees, bank charges, or processor fees are the responsibility of the client.

Invoices are payable within the period stated on the invoice. Late payments may incur statutory interest, recovery costs, and administrative fees as permitted under applicable law.

The client may not withhold, reduce, set off, or delay payment of any invoiced amount on the basis of any dispute, counterclaim, or alleged dissatisfaction, except to the extent mandatory law requires otherwise.

4. Refunds

Due to the nature of digital strategy, consulting, onboarding, implementation, and service execution, all payments are non-refundable once work has commenced, unless otherwise agreed in writing.

For the avoidance of doubt, work is considered commenced once any meaningful onboarding, planning, research, setup, implementation, coordination, or related preparatory work has begun.

Payments remain non-refundable regardless of whether campaign launch ultimately occurs, where delays or non-launch result from client-side delay, missing access, missing approvals, missing materials, third-party platform reviews, technical blockers, verification processes, or other factors outside our direct control.

5. Termination

Either party may terminate the service relationship by written notice in accordance with the cancellation period, term, or termination provisions stated in the applicable signed agreement, invoice terms, or other written engagement terms.

We may suspend or terminate services immediately where invoices are overdue, required access or approvals are not provided, the client becomes materially unresponsive, third-party restrictions prevent reasonable continuation, or the requested work would reasonably expose us to legal, platform, or reputational risk.

Upon termination, access to systems, campaigns, or materials provided by us may be revoked or suspended in accordance with the applicable agreement. Termination does not release the client from any outstanding payment obligations.

6. Intellectual Property

All materials, systems, automations, workflows, campaign structures, templates, prompts, scripts, copy frameworks, creative frameworks, and deliverables created by us remain our intellectual property unless explicitly transferred in writing.

Subject to full payment of all amounts due, the client receives a limited, non-exclusive, non-transferable license to use deliverables internally for its own business purposes. This license may be suspended or revoked in the event of non-payment or material breach, unless otherwise agreed in writing.

The client may not resell, distribute, sublicense, publicly disclose, or commercially exploit any proprietary materials, strategies, systems, or templates without our prior written consent.

7. Limitation of Liability

We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of, or inability to use, our services, including but not limited to loss of profits, revenue, data, goodwill, business opportunity, or reputational harm.

Unless a separate signed agreement states otherwise, our total cumulative liability, whether in contract, tort, or otherwise, shall in no event exceed the amount actually paid by the client for the specific service period or engagement giving rise to the claim.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

8. Confidentiality

Both parties agree to treat all non-public information shared during the engagement as confidential. We will not publicly disclose client information, strategies, or systems without explicit written consent, except where disclosure is required by law.

9. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Sweden. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Stockholm, Sweden.

10. Modifications

We may update or modify these Terms from time to time for future use of the website or future engagements. Any changes will be posted on this page and will take effect as stated on the page.

For the avoidance of doubt, any separate signed service agreement with a client will not be amended, overridden, or modified by later changes to these website Terms unless the parties expressly agree to such changes in writing.

11. Business Information